Order Statuses

After an order is lodged, it will have one of the following statuses depending on its progress through the planning process:

Manually scheduled orders

Manually scheduled orders pass through the following stages:

Status Description

Requested

The order has been placed, but has not yet been planned. This represents the original order details as requested by the customer.

Scheduled

The order is included in a plan, but the plan has not yet been finalised.

Estimated

The order is in a finalised plan.

Cancelled

The order item was cancelled before delivery

Automatically planned orders

If the order is placed for an outlet that is automatically planned, it is given a status of Requested. It is typically planned immediately and will have a status of Estimatedas soon as it is confirmed.

Viewing Status Details

You can view the order details for each status in the Order Items section of the order details shown in the Orders module: