Resetting a PIN

Every party who logs into the system has a PIN or a password.

Note

Password access is available from DMS version 3.22 and is part of the Account Management feature.

  • Users who are logging into Rubicon applications without Windows authentication, and customers who are using web or mobile applications, must use a PIN or a password.

    Note

    Rubicon desktop applications may be configured to use Windows authentication. If so, authorised users are logged in automatically using their Windows credentials.

  • Customers who are using telephone ordering must use a four digit PIN. This is because the IVR system cannot use a text password.

If a party forgets their PIN, you can quickly reset the PIN in the Parties module.

See Managing Passwords for details of resetting a user password.

To reset a PIN:

  1. Click Parties to open the Parties module, then select the party whose PIN you want to reset.
  2. Choose Action > Reset PIN from the menu.
  3. You are asked to confirm the PIN reset. Click Yes to accept the change. The PIN is reset to 9999.