Creating a Web Portal Announcement

Use the Publish to Portal delivery method for a message to create announcements that are displayed in the web portal and the mobile web portal if the viewer has registered for the comm type. You can also include an attachment with these messages that customers can download from the web portal.

Customers can register to receive messages as announcements by choosing the Web delivery type in the web portal.

To publish an announcement to the web portal:

1. In the Customer Comms module create a new message using a comm type. See Sending a Message for details of creating a new message.
2. Choose Publish to Portal as the delivery type
3. Set the Expiry Date to specify how long the message should be displayed.
4. If you want to add an attachment, click the Attach button beside the Document field and choose an attachment. You can add one attachment per message. A link to the attachment will be displayed immediately below the message in the web portal Announcements section.
5. Click Send to send the message.

To remove an announcement from the web portal

Announcements will be removed automatically when the message expires. To remove an announcement immediately, open the message and click the Expire Now button beside the message expiry date.