Disabling Ordering

Disable Ordering for a Fixed Period

To temporarily restrict ordering for a whole area so you can carry out maintenance, create a maintenance schedule. See Creating a Maintenance Schedule for details.

Disabling Ordering Until a Meter Reading is Entered

You can prevent orders from being placed at an outlet if there is an estimated usage recorded for the outlet.

To do this, set the Order Denial - No Reading attribute at the system, group/area, or outlet level. The value of the attribute will be added to the message sent when the order is declined.

Disabling Ordering for a Property or Outlet

Restrict ordering for a property or an outlet indefinitely by setting the Stopped Indicator attribute. Typically an outlet is stopped if there is a physical problem such as a faulty gate, while a property is stopped if there is an administrative problem such as an unpaid invoice.

To stop orders for a property or outlet:

1. Select the property or outlet that you want to stop. For example, use the Properties module or the Outlets module, or locate the outlet or property on the Planning Schematic.
2. In the object details screen, open the Attributes tab.
3. Double-click on the Stopped attribute and change the value to Yes.
4. Click Save to save your changes.

If a customer or user attempts to place an order for the property, the system will reject the order and display an explanation for the failure. To re-enable ordering, set the Stopped Indicator attribute to No.