Order Stats Report
Report Description
The Order Stats report shows what method was used to lodge, confirm and reconfirm orders during the reporting period. For each month of the reporting period, it lists the numbers and proportions of orders lodged, confirmed and reconfirmed.
Use the Order Stats report to see how customers are lodging and managing orders and to detect any changes to order handling. For example, use the report after rolling out web ordering to see if customers are switching from IVR to web ordering.
Report Parameters and Options
| Parameter | Description |
|---|---|
|
Operational Area |
Select an operational area, or tick the check box to the right of the field to run the report for all operational areas. |
|
Date Lodged From/To |
Lodgment date range of orders to include in the report |
Report Output
Entry Method
| Field | Description |
|---|---|
|
Date Lodged |
Date the order was lodged in one month blocks |
|
Manual / Manual % |
Number and percentage of orders lodged manually |
|
Web / Web % |
Number and percentage of orders lodged via a web portal |
|
IVR /IVR % |
Number and percentage of orders lodged using IVR |
|
Mobile / Mobile % |
Number and percentage of orders lodged via a mobile app |
|
Total |
Total number and percentage of orders lodged in the month |
Confirmation Method
| Field | Description |
|---|---|
|
Date Confirmed |
Date the order was confirmed or reconfirmed in one month blocks |
|
Manual / Manual % |
Number and percentage of orders confirmed manually |
|
Web / Web % |
Number and percentage of orders confirmed via a web portal |
|
IVR /IVR % |
Number and percentage of orders confirmed using IVR |
|
Mobile / Mobile % |
Number and percentage of orders confirmed via a mobile app |
|
Manual reconfirmation / % |
Number and percentage of orders re-confirmed manually |
|
IVR reconfirmation / % |
Number and percentage of orders re-confirmed via a web portal |
|
Total |
Total number and percentage of orders confirmed and reconfirmed in the month |
Related Reports
The Order Details report lists information about the orders within the selected area or group.
Customer Comms Registrations Report
The Customer Comms Registrations report shows what communication types and delivery methods customers are registered to receive.