Every party who logs into the system has a PIN or a password.
| Note: |
Password access is available from DMS version 3.22 |
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- Users who are logging into Rubicon applications without Windows authentication, and customers who are using web or mobile applications, must use a PIN or a password.
Note: Rubicon desktop applications may be configured to use Windows authentication. If so, authorised users are logged in automatically using their Windows credentials.
- Customers who are using telephone ordering must use a four digit PIN. This is because the IVR system cannot use a text password.
If a party forgets their PIN, you can quickly reset the PIN in the Parties module.
See Managing Passwords for details of resetting a user password.
To reset a PIN:
- Click
Parties to open the Parties module, then select the party whose PIN you want to reset. - Choose Action > Reset PIN from the menu.
- You are asked to confirm the PIN reset. Click Yes to accept the change. The PIN is reset to 9999.
Help for SPM, version 3.4. Topic updated: 30 May 2018. Help published: 14 June 2019