Maintenance Schedules Module

The Maintenance Schedules module is where you can create and manage maintenance schedules and associated outages for your water network. Maintenance schedules are also displayed on the Maintenance tab of the Orders module.

What is a maintenance schedule

A maintenance schedule is a period of time during which orders will not be supplied to the part of the network affected by the maintenance schedule.

• Customers cannot place IVR or online orders for an area affected by a maintenance schedule, and will be warned if they attempt to do so.
• You can place orders from within DMS, but you will be warned of the conflict and must confirm that you want to proceed.

What happens when there are orders in the proposed maintenance schedule?

If a new maintenance schedule will overlap with existing orders, you are prompted to review a list of the affected orders. If you do not want to change the orders to avoid the maintenance schedule, you are warned of the overlap and are prompted to confirm that you want to proceed.

You can also use the Show/Hide Overlapping Orders button on the toolbar to toggle a list of orders that currently overlap with the selected maintenance schedule. The list of orders opens in the Orders module so you can make any necessary modifications.

Layout of the Maintenance Schedules Module screen